Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our airtight tins or a sealed glass jar in a pantry.
Do you offer international shipping?
Yes, we ship our berry-infused blends worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on the weight of your order.
Are your tea bags biodegradable?
Absolutely. While we specialize in loose leaf, our pyramid tea bags are made from plant-based materials that are fully compostable and free from plastic glues or staples.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order arrives damaged or if you received the wrong item, please contact us within 14 days for a replacement or refund.
Are there any artificial flavorings in your berry teas?
No, we pride ourselves on using real dried berries, natural botanicals, and high-quality essential oils. We never use artificial sweeteners or synthetic colors in our blends.
How long does shipping take within the country?
Standard orders are typically processed within 1-2 business days. Once dispatched, domestic shipping usually takes 3-5 business days depending on your location.