Returns & Exchanges
At The Berry Tea Shop, we want you to love every sip; however, due to the perishable nature of our products, we can only accept returns on damaged items or incorrect shipments within 14 days of purchase. Please ensure all returned tea canisters or accessories are in their original, unopened packaging to qualify for a refund.
Contact Our Team
Email our customer service team with your order number and photos of any damaged or incorrect items to initiate the return process.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) and a prepaid shipping label if the error was ours.
Pack with Care
Securely package the items in their original box to prevent damage during transit and attach the provided return shipping label.
Refund Processing
After we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing